At Blacklimo, we strive to provide exceptional service and ensure customer satisfaction. Below is our policy regarding refunds and cancellations for bookings:
Refund Eligibility
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Cancellations Made at Least One Hour Before the Ride:
Customers are eligible for a full refund if the cancellation is made at least 1 hour prior to the scheduled ride time. -
Cancellations Made Less Than One Hour Before the Ride:
Unfortunately, cancellations made less than 1 hour before the ride time are not eligible for a refund. This is due to the operational costs and scheduling commitments involved.
How to Request a Refund
If your cancellation meets the criteria for a refund:
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Contact Us:
Email us at support@blacklimo.app or call our support team. -
Provide Booking Details:
Share your booking reference number, date, and time of the scheduled ride. -
Refund Processing:
Once your cancellation is confirmed, your refund will be processed.- Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
Non-Refundable Scenarios
- Cancellations made less than 1 hour before the ride time.
- No-shows or failure to board the vehicle at the scheduled time.
- Rides canceled due to delays caused by customers (e.g., not providing accurate pickup details or being unavailable).
Special Circumstances
In rare cases such as emergencies or unforeseen events, we may review refund requests on a case-by-case basis. Please contact us at support@blacklimo.app to discuss your situation.
Modifications to Bookings
- You can modify your booking details (time, location, etc.) up to 1 hour before the scheduled ride.
- Changes requested less than 1 hour before the ride time are subject to availability and may incur additional charges.
Contact Us
If you have any questions about our refund policy, don’t hesitate to reach out:
- Email: support@blacklimo.app
We’re here to assist you and ensure a smooth experience with Blacklimo.