Welcome to Blacklimo! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our platform, you agree to comply with these terms. If you do not agree, please refrain from using our services.
1. Definitions
- “We,” “Us,” and “Our” refer to Blacklimo and its affiliates.
- “You” refers to the user, customer, or visitor of our website and services.
- “Services” include chauffeur services and other related offerings provided by Blacklimo.
2. Booking and Payment
- Booking Confirmation: All bookings are subject to availability and will be confirmed via email or SMS.
- Payment Terms: Full payment must be made at the time of booking unless otherwise agreed. Accepted payment methods include major credit cards and other methods listed on our website.
- Refund Policy: Refunds are allowed up to 1 hour before the scheduled ride. Requests made within less than 1 hour of the scheduled time will not be eligible for a refund.
3. Cancellations and Changes
- Customer Cancellations: You can cancel or modify your booking up to 1 hour before the ride without penalty.
- Company Cancellations: We reserve the right to cancel bookings due to unforeseen circumstances, such as extreme weather or vehicle unavailability. In such cases, we will notify you promptly and provide a full refund or an alternative solution.
4. Service Usage
- Passenger Responsibility: Passengers are responsible for ensuring they are on time for pick-up and have provided accurate booking information.
- Prohibited Conduct: Passengers must not engage in illegal activities, damage the vehicle, or behave in a manner that endangers the driver or other passengers.
- Damage Liability: Passengers are responsible for any damages caused to the vehicle during the ride.
5. Chauffeur Services
- Punctuality: While we strive to provide on-time service, delays caused by traffic or unforeseen circumstances are beyond our control.
- Wait Times: Waiting charges may apply if the passenger exceeds the agreed waiting period.
- Complimentary waiting time is 15 minutes for standard bookings and 60 minutes for airport pickups.
- After the complimentary waiting time, additional charges will apply based on our rate card.
6. Limitation of Liability Blacklimo is not responsible for:
- Delays or cancellations due to traffic, weather, or other unforeseen circumstances.
- Loss of personal belongings during the ride.
- Our liability is limited to the value of the service booked and does not cover indirect or consequential damages.
7. Intellectual Property All content on the Blacklimo website, including logos, text, images, and software, is owned by or licensed to Blacklimo. Unauthorized use or reproduction is strictly prohibited.
8. Privacy Your personal information is handled in accordance with our Privacy Policy.
9. Governing Law These Terms and Conditions are governed by the laws of Italy. Any disputes arising from these terms will be resolved under the jurisdiction of Italian courts.
10. Changes to Terms We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Continued use of our services indicates acceptance of the updated terms.
11. Contact Us If you have any questions or concerns regarding these Terms and Conditions, please contact us:
- Email: support@blacklimo.app