Answers to the most common questions about booking, payment, changes and pick-up. If you cannot find what you need, write to support@blacklimo.app with your booking code, if you have one.
Booking
How do I book a ride?
On the home page enter pick-up, destination, date and time, choose the vehicle, fill in the passenger details and pay online. Confirmation arrives by email straight away with your booking code.
How far ahead do I need to book?
At least 30 minutes before pick-up. If you choose an earlier time, the site offers the first available slot.
Is the price per person?
No. The price is fixed, per vehicle, and covers every passenger the chosen vehicle can carry. It does not change with traffic or route.
Can I book a chauffeur by the hour?
Yes. Choose “By the hour” in the booking form: from 2 to 24 hours, with 20 km included for each hour. The chauffeur stays at your disposal for the whole time.
Which vehicle should I choose?
Premium Class and Premium Lux carry up to 3 passengers and 3 bags; Premium Van up to 6 passengers and 4 bags. Choose a vehicle that fits your luggage: the chauffeur may refuse bags beyond its capacity.
Payment and invoices
How do I pay?
Online when you book, through Stripe, by card, Apple Pay, Google Pay, PayPal or Klarna. Card details never pass through our servers.
Can I get an invoice?
Yes, for a company or an individual: request it at payment by entering your billing details.
Are there any discounts?
A return trip booked together gets 10% off the total. If you agree to receive our offers by email, you get 2% off your first paid booking.
Changes and cancellations
Can I cancel my booking?
Yes, free of charge up to 1 hour before the ride, with a full refund. Write to support@blacklimo.app with your booking code, or reply to the confirmation email.
Can I change the time, address or flight?
Yes, up to 1 hour before the ride: write to support@blacklimo.app with your booking code. We confirm the change by email.
Where can I see my bookings?
In the customer area of the site: sign in with the email you booked with and the code we send you by email.
At the airport and at pick-up
Where does the chauffeur meet me at the airport?
At arrivals, holding a sign with your name (Meet & Greet). You can give a different name for the sign.
What if my flight is delayed?
If you give your flight number, the chauffeur follows your arrival and adjusts to delays. Up to 60 minutes of free waiting are included at airports.
How long does the chauffeur wait at other pick-ups?
15 minutes free. Beyond that the chauffeur can wait only if available, and any extra cost is told to you first.
Do you have child seats?
Yes, child seats (0–18 kg) and boosters (15–36 kg) free on request, up to 2 per booking. Add the child’s age and weight in the notes.
Contact
How can I contact you?
For bookings and support write to support@blacklimo.app; for information, companies and partnerships to hello@blacklimo.app. We answer in Italian and English.