Welcome to Blacklimo! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our platform, you agree to comply with these terms. If you do not agree, please refrain from using our services.
1. Definitions
- “We,” “Us,” and “Our” refer to Blacklimo and its affiliates.
- “You” refers to the user, customer, or visitor of our website and services.
- “Services” include chauffeur services and other related offerings provided by Blacklimo.
2. Booking and Payment
- How to book: rides are booked online on our website, at least 30 minutes before pick-up. If you choose an earlier time, the site offers you the first available one.
- Service area: we carry out rides that start or end in Milan and its metropolitan area or at Milan Malpensa and Bergamo Orio al Serio airports, as well as rides between places in Lombardy close to Milan.
- Price: the price is fixed, per vehicle and not per person, and is shown before you book. It does not change with traffic or with the route taken.
- Payment: the full amount is paid online when booking, securely through Stripe, by card, Apple Pay, Google Pay, PayPal or Klarna. Card details never reach our servers.
- Booking confirmation: the booking is confirmed only once the payment is successful; you receive the confirmation by email straight away. A booking session stays valid for 30 minutes: after that, prices and availability are recalculated.
- Invoice: you can request an invoice for a company or a private individual when paying.
- Refunds: refunds are allowed up to 1 hour before the scheduled ride, as set out in our Refund Policy.
3. Discounts
- Return trip: booking the outbound and the return ride together gives 10% off the total.
- Welcome discount: if you agree to receive our offers by email when booking, you get 2% off your first paid booking. You can book at the same list price without giving that consent.
- Discount codes: promotional codes are valid under the conditions stated for each code (value, expiry, number of uses).
- Discounts add up in sequence, each on the price already reduced by the previous one: return trip, then discount code, then welcome discount. At least €1 is always charged.
4. Cancellations and Changes
- Customer Cancellations: You can cancel or modify your booking up to 1 hour before the ride without penalty.
- How to cancel or change: write to support@blacklimo.app or reply to the confirmation email, quoting your booking code.
- Company Cancellations: We reserve the right to cancel bookings due to unforeseen circumstances, such as extreme weather or vehicle unavailability. In such cases, we will notify you promptly and provide a full refund or an alternative solution.
5. Service Usage
- Passenger Responsibility: Passengers are responsible for ensuring they are on time for pick-up and have provided accurate booking information.
- Prohibited Conduct: Passengers must not engage in illegal activities, damage the vehicle, or behave in a manner that endangers the driver or other passengers.
- Damage Liability: Passengers are responsible for any damages caused to the vehicle during the ride.
6. Chauffeur Services
- Door to door: the chauffeur picks you up at the address you entered and takes you straight to your destination, in a Mercedes-Benz vehicle of the class you booked (Premium Class: E-Class; Premium Van: V-Class; Premium Lux: S-Class), with licensed chauffeurs.
- Airport pick-ups: Meet & Greet at arrivals with a sign bearing your name. If you add your flight number, the chauffeur can follow any delay.
- Free waiting time: up to 60 minutes for airport pick-ups and 15 minutes for all other pick-ups.
- Beyond the free waiting time: the chauffeur may wait longer only if available; any extra cost is communicated to you before it applies. If you do not show up and cannot be reached, the ride is considered a no-show.
- Child seats: child seats (0–18 kg) and boosters (15–36 kg) are free on request, up to 2 per booking. Please state the child’s age and weight in the notes for the chauffeur.
- Punctuality: While we strive to provide on-time service, delays caused by traffic or unforeseen circumstances are beyond our control.
7. Luggage
- Vehicle capacity: Each vehicle carries a maximum number of pieces of luggage, shown when booking: Premium Class and Premium Lux up to 3, Premium Van up to 4. You are responsible for choosing a vehicle suited to your luggage.
- Luggage beyond capacity: If on arrival your luggage exceeds the capacity of the booked vehicle, for the safety of the passengers and of other road users the chauffeur may refuse to load the excess luggage.
- Costs and refunds: In that case, any cost of an additional or replacement transport is borne by you, and the amount paid for the ride is not refundable.
8. Limitation of Liability
Blacklimo is not responsible for:
- Delays or cancellations due to traffic, weather, or other unforeseen circumstances.
- Loss of personal belongings during the ride.
- Our liability is limited to the value of the service booked and does not cover indirect or consequential damages.
9. Intellectual Property
All content on the Blacklimo website, including logos, text, images, and software, is owned by or licensed to Blacklimo. Unauthorized use or reproduction is strictly prohibited.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by the laws of Italy. Any disputes arising from these terms will be resolved under the jurisdiction of Italian courts.
12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Continued use of our services indicates acceptance of the updated terms.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
- Email: support@blacklimo.app